The Importance of Regular Solar Service Calls: A Cautionary Tale from Supreme Solar & Electric


If you’ve invested in solar energy, you know the sense of empowerment and freedom that comes from generating your own clean energy. However, while solar panels are generally low-maintenance, they are not completely devoid of hiccups. In such cases, the expertise of a reputable Fresno Solar Company like Supreme Solar & Electric is indispensable. This brings us to the cautionary tale of a customer who found herself in quite a predicament—a $6,000 true-up bill!

A Shocking Reality: The $6,000 True-Up Bill

Imagine the shock and disbelief one of our clients experienced when she opened her true-up bill at the end of the year to find a balance of $6,000. Despite having a 37-panel system on her roof, something had gone horribly wrong.
What happened, you ask? Her inverter had stopped working, causing the solar panels to cease producing energy. When this occurs, you end up buying all your power from the utility company. Most utility companies bill for the solar-to-grid differences at the end of the year, which can be an unwelcome surprise if your solar system has not been functioning as expected.

Why Regular Monitoring Matters

The most troubling part of this story is that the homeowner was completely unaware that her solar panel system had stopped working. For most homeowners, one of the selling points of solar energy is its low maintenance. However, this can also be a double-edged sword. If you don’t check your utility bills or monitor your solar system’s performance, you might not even know there’s a problem until you receive a hefty bill.
That’s why at Supreme Solar & Electric, your trusted Solar Panel Company in Fresno and Palm Desert, California, we recommend checking your utility bills every few months. Regular monitoring can provide early warning signs that something may not be working as it should. Moreover, you can always send us your bill, and we’ll check it for you. A simple Solar Service Call can save you thousands of dollars and a lot of stress.

How Supreme Solar & Electric Can Help

  1. Expert Solar Panel Installation: First and foremost, the quality of the initial Solar Panel Installation is crucial for long-term system reliability. As a reputable Solar Panel Installer, we ensure that your system is installed to the highest industry standards.
  2. Scheduled Maintenance: Regularly scheduled maintenance checks can prevent most problems before they occur. We offer maintenance packages that include performance checks, panel cleaning, and inverter inspections.
  3. Prompt Solar Service Calls: If you suspect something is wrong, we can make a Solar Service Call to diagnose and resolve the issue as quickly as possible. Our skilled technicians are trained to troubleshoot and fix problems efficiently.
  4. Monitoring Services: For those who prefer a hands-off approach, we offer system monitoring services that can alert you—or us—of any performance issues, ensuring that your system is always in top shape.

The Resolution

As for our customer with the $6,000 bill, we performed a Solar Service Call to investigate the issue. As suspected, the inverter was down. We replaced the faulty inverter, and the system was back to generating energy, reducing her reliance on grid electricity. While the situation was unfortunate, it served as an essential reminder of the importance of regular monitoring and maintenance.


If you are considering transitioning to solar energy, or if you already have a system in place, remember that while solar panels are generally low-maintenance, they are not no-maintenance. A reputable company like Supreme Solar & Electric, the go-to Solar Panel Company in Fresno and Palm Desert, can be your partner in ensuring your system is always in peak condition.
So, save yourself the financial and emotional toll of unexpected hefty bills. Get in touch with us for Solar Panel Installation, Solar Service Calls, and everything in between. We’re here to make your journey to renewable energy as smooth and rewarding as possible.


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